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technical support Frequently Asked Questions This is a listing of the most Frequently Asked Questions about our services, so if you have a general support query, it is likely you will find the answer here. Frequently Asked Questions Customer Support System If You have a support query which can not be answered from either our FAQs or Support Documents (available below), please make use of our Customer Support System to resolve your query. The support system is managed both in and out of office hours with very rapid response times. In the rare event the query can not be efficiently resolved over the support system a member of staff can contact you at a convenient time. We are currently consilidating support across our sites - you will be automatically logged in to aql.com where support can be requested. Support Documents To view these support documents you will require Adobe acrobat reader which can be downloaded free of charge from Adobe by clicking on the banner at the bottom of the page.   How to setup a simple textback campaign Explanation of how to setup and use our textback service. Textback can be used as a convenient way to manage incoming messages, setup responders or as a means of data capture to build up a contact list of mobile numbers.     How to setup email to sms relaying Explanation of how to setup and use our email to sms service. email to sms can be used as a convenient way to send SMS text messages from your mail client, or to have automated emails relayed on to you as a text message.     How to setup and run a bulk sms campaign Explanation of how to setup and run a bulk sms campaign. It is easy to send out large numbers of sms messages by importing existing data and simply sending a single message to multiple recipients.     How to download and install Desktop SMS Explanation of how to setup and use our desktop SMS application.     How to integrate with our premium rate billing platform Technical developers guide to interfacing with our shortcode billing system (for shortcode holders only).     How to integrate with our high volume SMPP messaging platform Technical developers guide to interfacing with our SMPP bulk MO and MT accounts (for shortcode, MO and MT SMPP account holders only).      To view these documents you will require Adobe Acrobat reader. This can be downloaded free from Adobe by clicking the banner to the left.	Username Password
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